Shipping policy

Last Updated: November 11, 2026

Thank you for shopping with Fastio! We are committed to providing a reliable and convenient shopping and delivery experience. Please review our shipping policy before placing your order.

1. Shipping Destinations

Fastio currently ships orders within the United States.

Available shipping destinations and shipping options are displayed during checkout. Please make sure your shipping address is complete and accurate before submitting your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after they are received.

Our order processing schedule is as follows:

  • Orders placed Monday through Saturday before 5:00 PM Eastern Time (ET) are treated as received on the same business day.

  • Orders placed after 5:00 PM ET are treated as received on the next business day.

  • Orders placed on Sundays or U.S. public holidays are processed beginning on the next business day.

Our order cutoff time is 5:00 PM Eastern Time (ET).

The Eastern Time zone observes Eastern Standard Time (EST) during standard time and Eastern Daylight Time (EDT) during daylight saving time.

The cutoff time determines when an order enters our processing schedule. It does not guarantee same-day shipment.

3. Estimated Shipping and Delivery Time

Our estimated delivery schedule for U.S. orders is:

  • Order Processing Time: 1–3 business days

  • Carrier Transit Time: 3–7 business days

  • Estimated Total Delivery Time: 4–10 business days

Total delivery time begins when an order is submitted and includes both processing time and carrier transit time.

These are estimated business-day timeframes, not guaranteed delivery dates.

Actual delivery times may be affected by carrier operations, severe weather, holidays, transportation disruptions, and other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

The final shipping cost depends on the shipping destination, selected shipping service, and order details.

Please review the shipping fee displayed at checkout before completing your purchase.

5. Shipment Confirmation and Tracking

After your order has been shipped, we will send a shipping confirmation email with tracking information.

You can use the tracking link in the email to check your package's delivery progress.

Please allow time for the carrier to update tracking information after the package has been handed over.

6. Shipping Delays

We make reasonable efforts to process and ship orders within the estimated timeframes stated in this policy.

However, delivery delays may occur due to severe weather, carrier service interruptions, public holidays, high shipping volumes, or other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will assist you with checking the shipment status.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has entered processing or has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

Fastio is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where responsibility cannot legally be excluded.

8. Lost or Marked-Delivered Packages

If your tracking information shows that a package has been delivered but you have not received it, please check your mailbox, front door, parcel locker, and other designated delivery locations.

You may also check with household members, neighbors, or your property management office.

If you still cannot locate your package, contact our customer service team with your order number and tracking information. We will assist you in investigating the delivery.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photographs showing the issue.

We will review your request and provide a resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Returns and Return Address

For information about return eligibility, refund procedures, and return shipping costs, please review our Return & Refund Policy.

Important Return Address Notice:

Our business mailing address listed below is not our warehouse, fulfillment center, or authorized return facility.

Customers must contact Fastio customer service and obtain the designated return address and return instructions before sending any returned items.

Do not send returns directly to our business mailing address. Unauthorized packages sent to that address may not be accepted or processed as returns.

11. Contact Information

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Store Name: Fastio

Business Mailing Address:
45 Royal View Dr, Rochester, NY 14625, USA

Phone: +1 585-594-0361

Email: Fastio@vipcareo.com

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)

Sunday and U.S. public holidays: Closed

Eastern Time follows EST (Eastern Standard Time) during standard time and EDT (Eastern Daylight Time) during daylight saving time.

Our business mailing address is provided for business correspondence only. It is not a warehouse, fulfillment center, or authorized return address.

Thank you for choosing Fastio. We appreciate your trust and look forward to serving you!