Privacy policy

Effective Date: November 11, 2026

At Fastio, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact our customer service team, or use our services.

Fastio specializes in children's clothing, baby apparel, and related products for families in the United States.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following categories of personal information:

A. Personal and Contact Information

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

B. Order and Transaction Information

• Products purchased

• Order number

• Purchase history

• Order status

• Payment transaction details

• Billing and shipping information

• Refund and return records

Payment card information is processed through our payment service providers. Fastio does not intentionally store complete payment card numbers or security codes on its own systems.

C. Account Information

If you create an account on our website, we may collect:

• Account login information

• Saved addresses

• Order history

• Account preferences

• Information you provide when updating your account

D. Device and Browsing Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Products viewed

• Referring website addresses

• Date and time of website visits

• Cookie identifiers and similar tracking information

E. Customer Support Information

When you contact us, we may collect:

• Your name and contact information

• Order details

• Questions, comments, and complaints

• Information contained in emails or other communications

• Photos or documents you voluntarily provide to help resolve an order issue

2. How We Use Your Information

Fastio collects and uses personal information for legitimate business and customer service purposes, including:

• Processing and fulfilling customer orders.

• Confirming purchases and sending order notifications.

• Arranging shipping and delivering purchased products.

• Processing payments, refunds, and returns.

• Responding to customer inquiries and providing support.

• Managing customer accounts and purchase histories.

• Preventing fraudulent transactions and unauthorized activities.

• Maintaining website functionality and improving the shopping experience.

• Understanding customer preferences and website performance.

• Sending promotional emails and product updates when permitted by law and in accordance with your communication preferences.

• Complying with applicable legal, tax, accounting, and regulatory obligations.

We use personal information only for purposes that are reasonably related to our business operations and the services requested by our customers.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website performance, remember customer preferences, understand visitor activity, and support advertising activities.

These technologies may include:

Essential Cookies

These cookies are necessary for basic website operations, including shopping cart functionality, checkout, account access, and website security.

Functional Cookies

These cookies help remember your preferences and improve your shopping experience.

Analytics Cookies

These cookies help us understand how visitors interact with our website, including which pages and products receive the most attention.

Advertising Cookies

These technologies may help measure advertising performance, deliver relevant advertisements, and understand the effectiveness of marketing campaigns.

Our website and third-party service providers may use technologies such as Shopify analytics, Google Analytics, Google advertising technologies, and other services configured for our store.

You can manage cookie preferences through the cookie settings available on our website, where provided, or through your browser settings.

Disabling certain cookies may affect some website features and shopping functions.

4. How We Share Your Information

Fastio does not sell customers' personal information for monetary compensation.

We may disclose personal information to trusted third-party service providers when necessary to operate our business and provide services to customers.

These providers may include:

A. E-commerce Platform Providers

We use Shopify to operate our online store, manage orders, process checkout activities, and support customer account functionality.

B. Payment Service Providers

Payment processors receive the information necessary to securely process transactions and prevent payment fraud.

C. Shipping and Delivery Providers

We share necessary shipping information, such as customer names, delivery addresses, and telephone numbers, with shipping carriers and fulfillment service providers to deliver purchased products.

D. Analytics and Marketing Providers

We may share certain browsing information, device identifiers, and website activity with analytics and advertising service providers to measure website performance and improve marketing activities.

These services may include Google Analytics, Google Ads, and other marketing platforms that we choose to use.

E. Customer Support and Communication Providers

We may use third-party services to manage customer inquiries, send order notifications, and provide customer support.

F. Legal and Regulatory Authorities

We may disclose information when required by law, legal process, court order, or valid governmental request, or when reasonably necessary to protect our rights, customers, and business operations.

Third-party service providers are permitted to use personal information only as necessary to perform their contracted services or as otherwise permitted by applicable law.

5. Shopify and Shop Services

Our online store is hosted on Shopify, which provides the e-commerce platform and related services that allow us to sell products to customers.

When you shop through our website or use Shopify-powered checkout services, Shopify may collect and process certain personal information to provide checkout, payment, fraud prevention, analytics, and other platform services.

If you use Shop or Shop Pay, your information may also be processed by Shopify in accordance with Shopify's own privacy policy.

For more information about how Shopify handles personal information, please visit:

https://www.shopify.com/legal/privacy

Fastio is responsible for the personal information we collect and process in connection with our own store operations. Shopify separately handles information processed through its platform and services.

6. Children's Privacy

Fastio sells children's clothing and baby apparel. However, our website and online shopping services are designed for parents, guardians, and adult customers rather than children.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

Purchases of children's products should be made by parents, legal guardians, or other authorized adults.

We do not knowingly request that children under 13 provide their names, email addresses, telephone numbers, home addresses, or other personal information through our website.

If we become aware that personal information has been collected directly from a child under 13 without the required parental consent, we will take reasonable steps to delete that information.

Parents or legal guardians who believe that their child has provided personal information directly to us may contact:

Fastio@vipcareo.com

Parents may request access to, correction of, or deletion of their child's personal information, subject to applicable legal requirements.

This section is intended to support compliance with the Children's Online Privacy Protection Act (COPPA).

7. Data Security

Fastio takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our security practices may include:

• Using secure website connections (SSL/TLS).

• Working with established payment service providers.

• Restricting access to customer information to authorized personnel and service providers.

• Using reasonable safeguards when handling customer records.

• Monitoring website and transaction activities to help identify suspicious behavior.

Although we take reasonable steps to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason it was collected.

For example:

• Order and transaction records may be retained for accounting, tax, legal, and business recordkeeping purposes.

• Customer service communications may be retained for resolving inquiries, maintaining service records, and handling disputes.

• Account information may be retained while an account remains active or until a valid deletion request is completed.

• Marketing information may be retained until you unsubscribe or withdraw your marketing consent.

• Website analytics and cookie information may be retained according to the settings and retention periods of the relevant services.

When personal information is no longer reasonably necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

We do not intentionally retain children's personal information collected online indefinitely.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Know and Access

You may request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we disclose it.

Right to Delete

You may request that we delete personal information we have collected about you, subject to applicable legal exceptions.

Right to Correct

You may request corrections to inaccurate personal information we maintain about you.

Right to Opt Out

You may have the right to opt out of the sale or sharing of personal information for targeted or cross-context behavioral advertising, where applicable.

Right to Withdraw Marketing Consent

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Right to Non-Discrimination

We will not unlawfully discriminate against customers for exercising their applicable privacy rights.

To submit a privacy request, contact us at:

Email: Fastio@vipcareo.com

Phone: +1 585-594-0361

Please include your name, contact information, and a description of your request so that we can identify the relevant records and verify your identity when necessary.

We will review and respond to privacy requests within the timeframes required by applicable law.

10. Do Not Sell or Share My Personal Information

Fastio does not sell personal information for monetary compensation.

Certain advertising and analytics technologies may involve the disclosure of browsing information or identifiers to third parties for advertising purposes. Under some state privacy laws, these activities may be considered the sharing of personal information.

Where applicable, you may request to opt out of the sale or sharing of your personal information.

You may submit your request by contacting:

Fastio@vipcareo.com

You may also use the privacy and data-sharing preference controls provided on our website.

Where required by applicable law, we will recognize valid Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of personal information.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third-party websites operate independently and have their own privacy policies and data handling practices.

Fastio is not responsible for the privacy practices or content of external websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

12. Email Marketing and Communications

If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may send you information about:

• New product arrivals

• Children's clothing collections

• Special offers and promotions

• Store announcements

• Relevant product updates

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even after unsubscribing from marketing communications, we may continue sending essential transactional messages, including order confirmations, shipping updates, refund notifications, and customer service communications.

13. Changes to This Privacy Policy

Fastio may update this Privacy Policy from time to time to reflect changes in our business operations, website features, third-party services, or applicable privacy laws.

When changes are made, the updated policy will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how their personal information is collected, used, and protected.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Store Name: Fastio

Business Mailing Address:
45 Royal View Dr, Rochester, NY 14625, USA

Phone: +1 585-594-0361

Email: Fastio@vipcareo.com

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)

Sunday: Closed

U.S. Public Holidays: Closed

All customer service hours follow Rochester, New York local time, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours will be answered on the next business day.

Important Address Notice:

The business mailing address listed above is provided for business correspondence and privacy-related inquiries. It is not a warehouse, fulfillment center, or authorized merchandise return address.

Customers requesting to return products must contact our customer service team to obtain the designated return shipping address.

Thank you for trusting Fastio. We are committed to respecting your privacy and protecting your personal information.