Contact information

Welcome to Fastio!

Thank you for visiting Fastio. We value our customers and are committed to providing helpful customer support and a reliable shopping experience.

If you have questions about our children's clothing, baby apparel, product information, orders, shipping, returns, or refunds, please contact us using the information below.

1. Business Information

Store Name: Fastio

Business Address:
45 Royal View Dr
Rochester, NY 14625
United States

Phone Number: +1 585-594-0361

Customer Service Email: Fastio@vipcareo.com

2. Customer Service Hours

Our customer service team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM

  • Sunday: Closed

  • U.S. Public Holidays: Closed

Time Zone: Eastern Time (ET)

Our service hours follow the local time in Rochester, New York, observing Eastern Standard Time (EST) during standard time and Eastern Daylight Time (EDT) during daylight saving time.

We respond to customer inquiries during regular business hours.

3. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

  • Orders placed Monday through Saturday before 5:00 PM ET are treated as received on the same business day.

  • Orders placed after 5:00 PM ET are treated as received on the next business day.

  • Orders placed on Sundays or U.S. public holidays are treated as received on the next business day.

The order cutoff time determines when an order enters our processing schedule. It does not guarantee same-day shipment.

4. Returns and Refunds

If you need to return an item, request a refund, or report a problem with your order, please contact our customer service team before sending any package.

Our team will provide the designated return address and return instructions.

Important Address Notice:

The business address listed on this page is used for business correspondence only. It is not our warehouse, fulfillment center, or authorized return facility.

Please do not send returned products to this address. All returns must be sent to the designated return address provided by our customer service team.

For complete information, please review our Return & Refund Policy.

5. Order and Shipping Support

For assistance with your order, please include your order number when contacting us.

We can assist with:

  • Order status and order-related questions.

  • Product information and sizing questions.

  • Shipping and tracking inquiries.

  • Damaged, defective, or incorrect items.

  • Return and refund requests.

Providing your order number and relevant details will help us locate your order and assist you more efficiently.

6. Contact Us

Fastio Customer Support

  • Store Name: Fastio

  • Email: Fastio@vipcareo.com

  • Phone: +1 585-594-0361

  • Business Address: 45 Royal View Dr, Rochester, NY 14625, USA

  • Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time (ET)

  • Closed: Sundays and U.S. public holidays

Thank you for choosing Fastio. We appreciate your trust and look forward to helping you!